Understanding your Dashboard

Your Dashboard is the first screen you see after logging in, and it gives you a one-glance view of your business's online reputation for the location you have selected.

Before you start

Make sure a location is selected. The location selector sits right next to the Dashboard title and shows the location's name and address.
The first time you open the Dashboard for a location, Qrese pulls in your latest reviews. This can take up to a couple of minutes — you'll see cards with Syncing latest data... or Syncing latest reviews... while it finishes.

What each card means

Almost every card is clickable and takes you straight to the related page.

Average Rating — your overall star rating for this location, shown to one decimal with a row of stars. Click it to open the Reviews page.
Connected Pages — shows Google and Facebook icons with a green check (connected) or a red X (not connected). Hover an icon for an explanation, such as "Google Business Profile is not connected — Go to Locations page to connect this page." Click the card to open the Locations page.
Listing Details — a quick check on your business listing details, with Google and Facebook icons. Click it to open the Locations page, where you can review your listing information.
Rating Distribution — a breakdown of your reviews. Google Reviews shows 5-star to 1-star bars with counts and percentages; Facebook Reviews shows Positive and Negative bars. Facebook numbers only appear if a Facebook page is connected. Click the card to open the Reviews page.
All Reviews — the total number of reviews for this location. Click it to open the Reviews page with all reviews shown.
New Reviews — the number of reviews that are still waiting for a response from you. Click it to open the Reviews page filtered to reviews you haven't answered yet.
Responded — the total number of reviews that already have a response. Click it to open the Reviews page filtered to responded reviews.
AI Auto-Response — a donut showing how many of your locations have AI auto-response enabled (for example, 3/5 Locations Enabled). Click it to open the AI settings page.
AI Response Rate — the percentage of reviews that have an AI-written response, with a progress bar. Click it to open the AI settings page.

Charts and summaries

Below the cards you'll find:

Review Trends — a bar chart of your recent reviews. See Reading the Review Trends chart.
Interactions vs Reviews — how Google Business Profile activity turns into reviews. See Interactions vs Reviews.
AI Customer Feedback Summary — an AI-written summary of what customers are saying. See AI Customer Feedback Summary on the Dashboard.
Recent Activity — your three most recent review activities, with a View All Reviews button that opens the Reviews page.

Tips

Dashboard numbers are refreshed once per calendar day for each location, so a review posted minutes ago may not change the cards until the next daily refresh.
Hover the icons on Connected Pages before clicking — the tooltip tells you exactly what's connected and what isn't.

Troubleshooting

"Error loading KPIs." — the numbers couldn't be loaded. Refresh the page; if it keeps happening, contact support.
"No KPI data for this location." — there's nothing to show yet for this location, usually because it's brand new or has no reviews.
Cards stuck on "Syncing latest data..." — the very first sync for a location can take up to about 2 minutes. Give it a moment and the cards will fill in on their own.